Cable Modems issues
We do receive a few calls for cable modem issues. Most are easily fix and do not need a service call from us or Bright House. The key is to understand the basics about how the modem works. Regardless of the brand of cable modem you have they all work on the same principle. The modems are mac address dependent, any computer or device that is connected via the network cable to the cable modem will bind with the modem. This means that cable modem will only talk (allow to connect) to that device. The device could be a laptop, computer or router.
Change the device that is connected to the cable modem.
If you have a computer attached to the cable modem and you want to connect a different computer or router follow theses steps.
- Unplug the power from the cable modem.
- Disconnect and power down the device from the cable modem.
- Power down the new device that you want to connect to the cable modem.
- Connect the network cable to the new device.
- Plug in the power to the cable modem and wait about 30 sec.
- Power up the new device.
No internet connection.
If you have no internet connection, the first thing to check is the modem lights. Each modem is different, but they all should have a light for the cable. If this light is blinking then chances are the cable is down. You can unplug the modem then plug it back in and check for connectivity. If this does not work call Bright House and they have an automated cable modem reset. If you still do not have connectivity, call Bright House and speak to the tech support. Many times they can fix the issue over the phone. If not they will send out a tech to replace your modem.
Connecting to the internet when the cable modem is down.
Road runner has dial up for times when your cable modem is down or you are traveling. You will need to download the road runner dial up program. You can find more information at: Road Runner Dial Access page.
Serving the west Hernando County area.